Install the private edition, activate your devices and give each person a clear next step.
Choose an Installation Route
iPhone & iPad
We make the Custom App available to your Apple Business / Apple Business Manager or Apple School Manager organisation. Your administrator can use managed app assignments. Apple Business customers can also check whether redemption codes are available for their listing and organisation; Apple School Manager does not offer this route.
A separate MDM is not always required. Redemption codes offer an alternative, but have different ownership, reassignment and regional constraints.
We make the private app available to your Managed Google Play organisation. Use your enterprise management service to assign it or make it available in your team’s managed Play store.
This requires an organisational management setup. A normal personal Google Play account cannot access an organisation-restricted app by itself.
An Apple redemption code installs an app. A ProSurvey activation code licenses an installation. These are separate steps and different codes.
For Company Administrators
1
Confirm Your Agreement
Review and accept the agreement and arrange payment or agreed credit terms. Check the app, device allowance and access dates before distributing activation codes.
2
Open Your B2B Account
Use your invited email address. A secure email sign-in link is available, or use your linked Google or Apple identity. Field surveyors do not need to register in the portal.
3
Prepare the Setup Pack
Open Activation Codes and generate or reopen a QR & Setup Pack. Share it privately or select MDM Configuration to download settings for your deployment. Codes may be reused within their allowance and activation period.
4
Match and Manage Devices
In Devices, match the installation reference shown inside the app, assign a recognisable name and confirm access. Before replacing equipment, export needed survey data. Retiring a device does not transfer its surveys.
Follow the installation instructions from your company administrator. The public Free/Pro app is a different edition and will not accept a B2B activation code.
2
Activate While Online
Use the setup wizard to scan the company QR code, choose its saved image or enter the activation code. If your company supplies managed configuration, follow the in-app activation prompt. Finish your company and surveyor details before starting work.
3
Work Offline, Reconnect Periodically
Normal licence checks are due every three days when connected. Offline use lasts up to fourteen days after a successful check, subject to earlier expiry. Survey capture and local reporting work offline; online services still need connectivity.
4
If the App Becomes Read-Only
Saved surveys remain visible. Open Settings → B2B License and check the existing licence while online. If access remains suspended, retired or expired, contact your company administrator with your installation reference. Do not uninstall to fix a licensing problem.
Instructions for Your Platform
Choose one guide. Each covers prerequisites, deployment and how to confirm activation.
Use the named website for your app and a working internet connection. If session restoration takes too long, choose Reload Sign-In. Google and Apple sign-in continue in the same tab and return to the website.
If the problem persists, try the portal in a private browser tab to start with a fresh session. You can also request a secure email sign-in link using your invited email address. Open that link in the browser where you intend to use the portal.
If You Are Signed In but Have No Access
Check the email address shown in your account. Your supplier must link that address to the organisation. An Apple Hide My Email address may differ from your normal work email. Contact support with the address displayed in the portal.
Send the app name, browser, page address and error text when reporting a problem. Do not send passwords, activation codes or survey contents.